FASTACHI FREQUENTLY ASKED QUESTIONS

A: Online at Fastachi.com:

Now it's easier than ever to order online with our detailed step-by-step checkout process. Don't forget to include your billing information, in case we need to reach you regarding your order. The billing information entered must match the address assigned to your credit card. We apologize but we do not accept credit cards with billing addresses outside the U.S. (non-U.S. billing addresses).

By Phone at 1 (617) 924-8787:

Customer Service representatives are available to take your orders between 10am and 5pm ET Monday through Saturday.

Or at our retail location in Watertown, MA.

For more information, see Contact Us: https://www.fastachi.com/contact

A: Fastachi, Ltd. is committed to protecting the privacy of our customers. The information provided by you on your order and registration forms will not be shared. The contact and/or gift recipient information (email address, telephone number, address, name, etc.) will only be used to send orders and contact you when necessary. You may, however, receive information from us about new products, services and special offers. Financial information provided by you is secure and used only to bill you for your order.

A: When viewing your "My Cart" page, you will be able to see all the items in your current order. To delete one, click the red X icon in the upper left corner next to the image of the item you wish to remove.

A: All shipping orders are packaged and processed the day they will be shipped at our central Watertown location.

A: All shipping orders are packaged and processed the day they will be shipped at our central Watertown location.

A: Yes. During checkout, provide the shipping address and Store Pick-Up will be provided under the shipping methods. For more information, visit Store Pick-Up

A: Our shopping system utilizes 128-bit encryption allowing you to order with confidence and providing you with the reassurance that your personal and payment information will be received securely.

A: Right after you place your order, you will receive an e-mail with an order number confirming that your order went through successfully. If you do not receive such e-mail, check your spam/junk folder since e-mails sometimes get caught in a spam filter. If this is not the case, please give us a call 617-924-8787 or send us an email at order@fastachi.com and we can double check that we have your correct email address.

A: Because of security procedures, we cannot retrieve your password and send it to you. However, we can reset the password and send you the new one. Please note that the password is reset as soon as this is requested. The new password will be sent to the address specified when the account was setup. /reset_password

A: At this time, our website does not support shipping to multiple addresses.  If you are shipping to more than 10 adderesses please email us at customerservice@fastachi.com

A: We do not offer same day shipping.  All orders are custom made upon receipt to ensure freshness. Expect your order to ship within 1-2 BUSINESS days (Monday-Friday), except during peak Holiday Season (December 1-31). All orders are shipped and delivered Monday - Friday. /shipping

A: We apologize for any inconvenience, but we are not able to ship to P.O. Boxes, FPO's or APO's. /shipping

A: Orders being shipped to Alaska and Hawaii must be shipped via UPS 2nd Day. Orders shipped to Canada and non-continental U.S. Territories will be charged an additional $25 to standard shipping charges per address. /shipping

A: We offer a flat rate of $9.95.  For other shipping methods, please visit our shipping page. /shipping

A: Orders will ship within 1-2 BUSINESS days (Monday-Friday), except during peak Holiday Season (December 1-31).  All orders are shipped and delivered Monday - Friday (business days).

A: We will send you an email notification when your order ships, along with a tracking number. You can track your package at www.ups.com. You can also go to our package tracking page and enter your information to view the progress of your delivery.

A: It usually takes about up to 12 hours from when you receive the email containing the tracking number for your tracking number to be processed by UPS. If you still have a problem, feel free to contact us by e-mail or phone.

A: Please view the map of estimated UPS Ground transit times (continental United States Only) originating from the Boston Metro area. Estimated ground transit times are based on a business week (Monday-Friday only), excluding all Holidays. Please note that the estimated transit times are based on when your order is shipped (leaves our facility) and not when you place your order. /shipping

A: We do not typically request a signature for deliveries, but it is ultimately up to the UPS driver's discretion whether or not to require a signature. If the driver feels it is safe to leave the package, he will usually leave the package at the front door or other secure area. It is also up to the driver whether to comply with any special shipping instructions that you have asked us to include on your shipping label.

A: We are committed to providing nuts and delicacies of exceptional quality and taste. If you are not completely satisfied with your order for any reason, contact us immediately (within 7 days), and we'll gladly replace your order or refund your payment. (Shipping charges are non refundable).

The Fastachi eRewards Program is designed to help you earn points that you can redeem for discounts on future online purchases exclusively at fastachi.com. The eRewards system widget is located in the bottom-right corner of our website, where you can easily track your points and see available eRewards. You can simultaneously have multiple coupon codes in your account but can only use one for each purchase.

You can earn points through a few simple actions:

• Placing Orders: Earn 5 points for every $1 you spend. For example, a $20 purchase will give you 100 points.
• Signing Up: New customers earn 200 points when they sign up for an account (this is for new signups only).
• Following Us on Social Media: Follow us on Instagram or like our Facebook page to earn 50 points for each.
• Birthday Bonus: You can receive 300 points on your birthday, but remember to enter your birthday at least 30 days in advance.

There are three main options for redeeming your points, and points may only be redeemed exclusively online at fastachi.com:

• Order Discount: For every 100 points, you get $1.00 off your total order. You can redeem between 500 to 1,000 points, but this applies coupon only to orders over $50.00.
• 15% Discount Coupon: You can redeem 900 points for a 15% discount on orders over $65.00.
• 20% Discount Coupon: You can use 3,500 points to get a 20% discount, valid for orders over $90.00.

Our referral program lets you earn eRewards by inviting your friends and family to shop at Fastachi. Here’s how it works:

1. Send Your Referral Link: When you sign up for the Fastachi eRewards Program, you'll get a unique referral link. You can share this link with friends, family, or anyone who might enjoy Fastachi products.
2. Your Friend's eReward: When someone clicks your referral link, they'll receive a 15% off coupon for their first purchase exclusively at fastachi.com. This coupon can only be used once by new customers who haven't shopped with us before.
3. Your eReward: Once your friend uses their 15% off coupon and completes their online purchase, you’ll earn a $7 discount coupon that you can use on your next online order.

Important points to remember:

• Coupons are valid exclusively at fastachi.com and are not valid for use on in-store purchases and orders placed by phone or email.
• The $7 discount coupon you earn is only valid for one-time use.
• Your friends need to complete their first purchase using the 15% off coupon for you to get your eReward.
• There is no limit to how many people you can refer, so feel free to invite as many friends as you'd like!

The Fastachi eRewards program is valid only for purchases made exclusively through fastachi.com and is not valid for use on in-store purchases and orders placed via phone or email. eRewards and coupons cannot be combined or used with other coupon codes. Once a coupon code has been redeemed, the points used cannot be recovered. The sign-up points are available only for new customers, and existing customers are not eligible to receive points for sign-up. Fastachi reserves the right to cancel orders or refuse service if a eRewards System abuse is detected.

A: Join our email list and receive exclusive offers and valuable coupons.

A: Visit our Contact Us page to request a catalog. /contact

A: View your basket and enter the Promo Code in the box that appears below the items in your cart. You must click Apply Promo for the promo code to be applied.

A: Visit our Connoisseur Service page for tips on how to savor all that Fastachi goodness. /connoisseur-service

A: Our products are processed in a facility that also processes peanuts and tree nuts. Some of our products do contain gluten, and almost everything on our site does contain ingredient information. Products are manufactured and packaged using shared equipment and utensils, so trace amounts may exist and we cannot guarantee the absence and no risk of cross-contamination within our facility.

A: Yes we do. For Connoisseur advice with your business order, please contact a Fastachi Gift Consultant at 617-924-8787 or customerservice@fastachi.com for more information about corporate gifting.