FASTACHI FREQUENTLY ASKED QUESTIONS

Ordering Information:

Question: How do I place an order?

Answer: Online at Fastachi.com:

Now it's easier than ever to order online with our detailed step-by-step checkout process. Don't forget to include your billing information, in case we need to reach you regarding your order. The billing information entered must match the address assigned to your credit card. We apologize but we do not accept credit cards with billing addresses outside the U.S. (non-U.S. billing addresses).

By Phone at 1 (617) 924-8787:

Customer Service representatives are available to take your orders between 10am and 4pm ET Monday through Friday.

Or at our retail location in Watertown, MA.

For more information, see Contact Us: https://www.fastachi.com/contact

Question: Is the site secure? How is my private information used?

Answer: Fastachi, Ltd. is committed to protecting the privacy of our customers. The information provided by you on your order and registration forms will not be shared. The contact and/or gift recipient information (email address, telephone number, address, name, etc.) will only be used to send orders and contact you when necessary. You may, however, receive information from us about new products, services and special offers. Financial information provided by you is secure and used only to bill you for your order.

Question: How do I remove an item from my cart?

Answer: When viewing your "My Cart" page, you will be able to see all the items in your current order. To delete one, click the red X icon in the upper left corner next to the image of the item you wish to remove.

Question: From which Fastachi location will my order ship?

Answer: All shipping orders are packaged and processed at our central Watertown location within 1-2 business days of order being placed.

Question: From which Fastachi location will my order ship?

Answer: All shipping orders are packaged and processed the day they will be shipped at our central Watertown location.

Question: Can I order online for an in-store pick-up?

Answer: Yes. During checkout, provide the shipping address and Store Pick-Up will be provided under the shipping methods. For more information, visit Store Pick-Up

Question: Is it safe to use my credit card?

Answer: Our shopping system utilizes 128-bit encryption allowing you to order with confidence and providing you with the reassurance that your personal and payment information will be received securely.

Question: How do I know if my order went through?

Answer: Right after you place your order, you will receive an e-mail with an order number confirming that your order went through successfully. If you do not receive such e-mail, check your spam/junk folder since e-mails sometimes get caught in a spam filter. If this is not the case, please give us a call 617-924-8787 or send us an email at order@fastachi.com and we can double check that we have your correct email address.

Question: I forgot my password, how do I get a new one?

Answer: Because of security procedures, we cannot retrieve your password and send it to you. However, we can reset the password and send you the new one. Please note that the password is reset as soon as this is requested. The new password will be sent to the address specified when the account was setup.

Question: Can I ship to multiple addresses?

Answer: Yes, you may place an order shipping to multiple addresses. After adding an item to your cart, select "Multiple Address Shipping" on the mini cart. More detailed instrucitons will appear on this page.

Question: What is the cut-off time for same day shipping?

Answer: We do not offer same day shipping.  All orders are custom made upon receipt to ensure freshness. Expect your order to ship within 1-2 BUSINESS days (Monday-Friday), except during peak Holiday Season (December 1-31). All orders are shipped and delivered Monday - Friday. /shipping

Question: Do you ship to PO Boxes or APO/FPO boxes?

Answer: We apologize for any inconvenience, but we are not able to ship to P.O. Boxes, FPO's or APO's. /shipping

Question: Do you ship Outside the Continental U.S.?

Answer: We currently only ship to Hawaii and Alaska utilizing UPS 2nd Day Air. Shipping rates are calculated using live UPS shipping rates during checkout. We do not ship internationally. /shipping

Question: How much is shipping?

Answer: We offer a flat rate of $9.95.  For other shipping methods, please visit our shipping page. /shipping

Question: When will my order ship?

Answer: Orders will ship within 1-2 BUSINESS days (Monday-Friday), except during peak Holiday Season (December 1-31).  All orders are shipped and delivered Monday - Friday (business days).

Question: How do I track my order?

Answer: We will send you an email notification when your order ships, along with a tracking number. You can track your package at www.ups.com. You can also go to our package tracking page and enter your information to view the progress of your delivery.

Question: Why doesn't my tracking number work?

Answer: It usually takes about up to 12 hours from when you receive the email containing the tracking number for your tracking number to be processed by UPS. If you still have a problem, feel free to contact us by e-mail or phone.

Question: When will I receive my order?

Answer: Please view the map of estimated UPS Ground transit times (continental United States Only) originating from the Boston Metro area. Estimated ground transit times are based on a business week (Monday-Friday only), excluding all Holidays. Please note that the estimated transit times are based on when your order is shipped (leaves our facility) and not when you place your order. /shipping

Question: Will a signature be required to receive my package?

Answer: We do not typically request a signature for deliveries, but it is ultimately up to the UPS driver's discretion whether or not to require a signature. If the driver feels it is safe to leave the package, he will usually leave the package at the front door or other secure area. It is also up to the driver whether to comply with any special shipping instructions that you have asked us to include on your shipping label.

Question: What is your return policy?

Answer: We are committed to providing nuts and delicacies of exceptional quality and taste. If you are not completely satisfied with your order for any reason, contact us immediately (within 7 days), and we'll gladly replace your order or refund your payment. (Shipping charges are non refundable).

Fastachi eRewards Program

Our eRewards program has been discontinued.

Other Questions:

What are your store hours and where are you located?

Our store hours are Monday, Tuesday, Wednesday and Friday 10am-4pm, Saturday 9am-5pm, Closed on Thursday and Sunday.

We are located in the East End of Watertown, MA at 598 Mount Auburn Street, Watertown MA. The retail store is on the westbound side of Mount Auburn Street (MA Rte 16).

Question: How do I get coupons and other special promotions?

Answer: Join our email list and receive exclusive offers and valuable coupons.

Question: How can I request a catalog?

Answer: Visit our Contact Us page to request a catalog. /contact

Question: How do I use a promo code?

Answer: View your basket and enter the Promo Code in the box that appears below the items in your cart. You must click Apply Promo for the promo code to be applied.

Question: How do I store my products and what is the shelf life?

Answer: Visit our Connoisseur Service page for tips on how to savor all that Fastachi goodness. /connoisseur-service

Question: Should I be concerned if I have an allergy?

Answer: Our products are processed in a facility that also processes peanuts and tree nuts. Some of our products do contain gluten, and almost everything on our site does contain ingredient information. Products are manufactured and packaged using shared equipment and utensils, so trace amounts may exist and we cannot guarantee the absence and no risk of cross-contamination within our facility.

Question: Do you offer Corporate Gifts?

Answer: Yes we do. For Connoisseur advice with your business order, please contact a Fastachi Gift Consultant at 617-924-8787 or customerservice@fastachi.com for more information about corporate gifting.

What is your return policy?

We accept returns within 30 days of purchase with the original receipt.