Online at Fastachi.com:

Now it's easier than ever to order online with our detailed step-by-step checkout process. Don't forget to include your billing information, in case we need to reach you regarding your order. The billing information entered must match the address assigned to your credit card. We apologize but we do not accept credit cards with billing addresses outside the U.S. (non-U.S. billing addresses).

By Phone at 1 (617) 924-8787:

Customer Service representatives are available to take your orders between 10am and 4pm ET Monday through Friday.

Or at our retail location in Watertown, MA.

For more information, see Contact Us: https://www.fastachi.com/contact

Fastachi, Ltd. is committed to protecting the privacy of our customers. The information provided by you on your order and registration forms will not be shared. The contact and/or gift recipient information (email address, telephone number, address, name, etc.) will only be used to send orders and contact you when necessary. You may, however, receive information from us about new products, services and special offers. Financial information provided by you is secure and used only to bill you for your order.

When viewing your "My Cart" page, you will be able to see all the items in your current order. Simply click "Remove" to remove the item.

All shipping orders are packaged and processed at our central Watertown location within 1-2 business days of order being placed.

Yes. In your cart, you will have the option to select Store Pickup.

1. Select Store Pickup.  The Fastachi Store name and address will automatically populate.
2. Select your desired pickup date.
3. Click Checkout
4. If you checking out as a guest, you only need to populate your name.  The default address will be the Fastachi Store.  If logged in, you will need to provide your default address.For more information, visit Store Pick-Up.

Our shopping system utilizes 128-bit encryption allowing you to order with confidence and providing you with the reassurance that your personal and payment information will be received securely.

Right after you place your order, you will receive an e-mail with an order number confirming that your order went through successfully. If you do not receive such e-mail, check your spam/junk folder since e-mails sometimes get caught in a spam filter. If this is not the case, please give us a call 617-924-8787 or send us an email at order@fastachi.com and we can double check that we have your correct email address.

As long as the order has not shipped, we can add the gift message for you. Simply email us at order@fastachi.com with the order number and gift message you would like to include. And we will take care of the rest.

Most ordering issues can be fixed by refreshing your browser's stored data.  Please try the following:

1. Clear your browser's cache and cookies.  Open your browser's settings, choose the option to clear brwosing data and select both "Cookies and other site data" and Cached images and files". 
2. Close your broswer completely.  Make sure all windows and tabs are closed so the changes can take effect.
3. Reopen your browser and try placing your order again.  You may need to log in again and re-add items to your cart.

If you are still having ttrouble after these steps, please email our Customer Relations team customerservice@fastachi.com and let us know what you're seeing (i.e. error messages or page where problem is occurring).  We would be ahppy to help you complete your order.

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not  responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

Yes. 

1.  Add 1 of each of the items you would like to order to your cart.  
2. Select view cart.  
3. At the top of your cart, select "Send to Multiple Recipients".
4. If logged into your account, you will be able to select saved addresses from a drop down menu.  Or you may enter new addresses directly into the fields. 

For larger lists, you may download and populate our order template and upload it directly to the website, or you may email it to order@fastachi.com.  For Concierge gifting service, please email us at customerservice@fastachi.com.

Passwords are not required on our website.  You sign in with a one-time 6 digit verification code sent to your email.

Alternatively, you may use Sign in with Shop to access your account.

We do not offer same day shipping.  All orders are custom made upon receipt to ensure freshness. Expect your order to ship within 1-2 BUSINESS days (Monday-Friday), except during peak Holiday Season (December 1-31). All orders are shipped and delivered Monday - Friday.

We apologize for any inconvenience, but we are not able to ship to P.O. Boxes, FPO's or APO's.

We currently only ship to Hawaii and Alaska utilizing UPS 2nd Day Air. Shipping rates are calculated using live UPS shipping rates during checkout. We do not ship internationally.

We offer Economy Shipping starting at $11.95.  For other shipping methods, please visit our shipping page.

Orders will ship within 1-2 BUSINESS days (Monday-Friday), except during peak Holiday Season (December 1-31). All orders are shipped and delivered Monday - Friday (business days).

We will send you a shipping confirmation email which includes a tracking number. Simply click the tracking number to view the progress of your shipment. For more detailed information, click the tracking number link on this page to be directed to UPS.com

If you do not have access to your tracking number, pleae visit Track Your Order.

It usually takes about up to 12 hours from when you receive the email containing the tracking number for your tracking number to be processed by UPS. If you still have a problem, feel free to contact us by e-mail at order@fastachi.com.

It usually takes about up to 12 hours from when you receive the email containing the tracking number for your tracking number to be processed by UPS. If you still have a problem, feel free to contact us by e-mail at order@fastachi.com.

Please view the map of estimated UPS Ground transit times (continental United States Only) originating from the Boston Metro area. Estimated ground transit times are based on a business week (Monday-Friday only), excluding all Holidays. Please note that the estimated transit times are based on when your order is shipped (leaves our facility) and not when you place your order.

We do not typically request a signature for deliveries, but it is ultimately up to the UPS driver's discretion whether or not to require a signature. If the driver feels it is safe to leave the package, he will usually leave the package at the front door or other secure area. It is also up to the driver whether to comply with any special shipping instructions that you have asked us to include on your shipping label.

Our store hours are Tuesday - Friday 10am-4pm, Saturday 9am-5pm,. Closed on Sunday and Monday.

We are located in the East End of Watertown, MA at 598 Mount Auburn Street, Watertown MA. The retail store is on the westbound side of Mount Auburn Street (MA Rte 16).

Scroll down to the bottom of the page, and subscribe to receive our newsletter for offers, new product announcements, the latest news on nuts & much more!

Visit our Contact Us page to request a catalog.

At checkout, you may enter a discount code in the "Discount code or gift card" field - it appears on the order summary page during checkout.  Type in the code and click Apply, and the discount will be reflected on your order before final payment. 

if you copy and paste the promo code, be sure extra spaces and > are not included.

The best way to savor Fastachi flavor is to enjoy our delectables immediately upon receipt. If you have the will power to make them last, shield them from light and follow these tips to ensure they harbor their delectable goodness.

nuts: place nuts in an airtight container or plastic bag, and store them in a cool dry place (away from heat and humidity), such as the cupboard or refrigerator; store separately from other foods with strong aromas. If you wish to save them for a longer time, place them in the freezer (nuts don't freeze)

dried fruits: place dried fruits in an airtight container or plastic bag, and store them in a cool dry place (away from heat and humidity), such as the cupboard or refrigerator.

nut butters: nut butters do not need to be refrigerated and will not spoil. Store opened nut butter in a cool, dry place (kitchen cupboard) and use within six months. However, if you prefer, you may refrigerate. Always stir before use, as the natural oils will separate from the nut butter.

chocolates: when storing chocolates, make sure that it is wrapped in foil or plastic and kept in an air tight container. Choose a relatively dark place for storing the chocolate - an area that will not be hit by direct sunlight. If you live in an area with unpredictable changes in temperature, the best alternative is to refrigerate. However, make sure you place the chocolate in an airtight container or plastic bag, and away from foods with strong aromas.

Our products are processed/packaged on shared equipment with almonds, cashews, hazelnuts, macadamia nuts, peanuts, pecans, pistachios, walnuts, sesame, soy, milk. Some of our products do contain gluten, and almost everything on our site does contain ingredient information.

Trace amounts may exist and we cannot guarantee the absence and no risk of cross-contamination within our facility.

Yes we do. Please visit our Business Gifting Guide for more information, including how to contact us for Connoisseur advice with your business order.

Due to the consumable nature of our products, we handle all requests on a case-by-case basis within 48 hours of the delivery date (day you receive your product). To report an issue, please email customerservice@fastachi.com within seven 48 hours of the delivery date and provide us with the order number so that we may verify proof of purchase and delivery. Please note that we may require photographic evidence. Gift items are not eligible for returns, refunds or store credits.

We know plans change. Because our specialty foods are packed
and shipped quickly to ensure freshness, please review the following before
requesting a cancellation.

Before Your Order Ships

You may cancel your order at any time before it ships. To request a
cancellation, contact us at [email/phone] as soon as possible, and include your
order number. Once your cancellation is confirmed, we'll issue a full refund to
your original payment method within [5-7] business days.

After Your Order Ships

Once your order has shipped, we are unable to cancel it. Orders in the
carrier's possession cannot be recalled or stopped, and we cannot accept
returns on perishable or specialty food items.

Custom & Personalized Items

Custom or personalized items, are made specifically for you and are final sale.
These orders cannot be cancelled, refunded, or exchanged once placed.