SHIPPING INFORMATION:
All orders are custom made upon receipt to ensure freshness and are shipped from MA Monday-Friday (excluding Holidays) throughout the United States, HI, AK and PR. Selected arrival dates are ESTIMATES only and are NOT guaranteed.
All available shipping methods, shipping rates and estimated delivery times are shown during checkout, and are calculated by the shipping carrier based on weight and zip code.
UPS 2nd Day Air
For faster arrival of your order, UPS 2nd Day Air shipping option is available (excluding shipments within New England). During checkout, you will have the option to select UPS 2nd Day Air; the shipping rate and the estimated time of delivery will be provided. Please note that the estimated time of arrival for some shipping locations may be more than 1-2 days.
UPS SurePost®
UPS SurePost® is our non-urgent shipping option for packages that DO NOT CONTAIN HEAT SENSITIVE ITEMS delivered to addresses in the lower 48: orders may NOT ship on the selected ship date, but within 1-2 business days of selected ship date. UPS picks up the package from Fastachi and delivers it to local Post Office, and U.S. Postal Service® makes final delivery. USPS® will make one delivery attempt; if the recipient is not home and the mail carrier chooses not to leave the package at the door, the recipient may be required to go to the post office to pick up the package. Estimated Arrival: 8-10 business days from selected ship date. Orders are delivered Monday-Friday. Free Shipping promotions cannot be combined with other discounts or promotions.
Heat Sensitive Items
Orders containing Heat Sensitive items (for example chocolate) require special packaging during warmer months and must arrive within two days to avoid melting.
Depending on the weather in your shipping location, orders containing heat sensitive items will automatically have a $10 Heat Resistant Packaging Fee included in the cost of shipping. And orders outside of New England (MA, CT, RI, VT, NH, ME), will automatically be upgraded to UPS 2nd Day Air.
To avoid chocolates from sitting in transit over the weekend, orders containing chocolate received at the end of the week will be shipped the beginning of the following week.
Store Pick-Up (available at our Watertown, MA retail location only)
Prefer to pick up your order, instead? During checkout, you will have the option to select In-Store Pick-Up. Orders are available for pick-up Monday-Friday and are ready for pick-up after 12pm the next business day after the order is placed. For example, if you place your order on Thursday it will be ready for pick-up on Friday at 12pm.
